A receptionist is a customer service agent who welcomes guests, customers, or clients, directs them to different departments, and answers any inquiries they may have. An important member of an office staff, the receptionist holds many duties and may work with customers primarily by telephone or in person. In addition to assisting and directing patrons, a receptionist also manages telephone lines and conducts transactions.
Many individuals find a career as a receptionist allows them to make use of their clerical skills while working in an exciting, social environment. Depending on the nature of the organization, receptionists may also find the job has many opportunities for progression. As the role of receptionist often gives individuals the opportunity to learn more about the organization they work for, it sometimes opens up senior administrative or clerical roles down the road.
A receptionist is often the first point of contact for customers, guests, or other individuals depending on the area of employment. As an ambassador for the company that employs them, receptionists should be friendly and obliging and ready to deal with any situation that may arise. The position requires great customer service skills, as well as professionalism. To be able to respond to the inquiries of patrons, receptionists should have a thorough knowledge of the industry in which they work.
- Friendly and helpful manner
- Outstanding customer service skills
- Ability to multitask in a fast-paced environment
- Strong organizational and administrative skills