If you're thinking about moving up the hospitality ladder, a career as a hotel manager might be just the right fit. With several years of experience in the hotel industry under their belts, hotel managers oversee the operation of a hotel, inn, or lodge, ensuring the facility looks great, runs efficiently, and offers customers a comfortable and relaxing stay worthy of a return visit.
Because hotels can be complex and demanding environments, hotel managers in large establishments may be in charge of only one specific department, like housekeeping or catering. In smaller establishments, however, there is likely to be one hotel manager responsible for all areas. Generally the role requires coordinating many different people and services in a fast-paced environment while balancing duties behind the scenes with front of house responsibilities.
Depending on the size of the hotel, a hotel manager may be tasked with supervising large groups of staff, organizing work schedules, preparing and monitoring budgets, revenues and expenses, developing promotional strategies, greeting customers and resolving complaints, arranging conventions, receptions and other gatherings, abiding by licensing and health and safety laws, and managing the overall operation of the hotel.
- Strong leadership qualities to direct staff members
- Highly organized with ability to multitask in a fast-paced environment
- Knowledge of business and finance
- Ability to work well under pressure and in a team setting