Love great food, people, and organizing chaos? If so, you might be perfectly suited to a career as a restaurant manager. To put it simply, a restaurant manager is responsible for ensuring that customers have a pleasant dining experience. When you factor in all the variables that can entail, there is nothing simple about this job!
Restaurant managers work in all types of dining establishments, from fast food and family friendly restaurants to upscale and exclusive restaurants. Restaurant managers oversee all aspects of the operation of the restaurant including: consulting with chefs on menu options, estimating and ordering supplies to meet demand and minimize food spoilage, recruiting and training new staff, ensuring the facility and food preparation practices meet all required health and safety guidelines, managing finances, and resolving escalated customer complaints. Seem like a lot on one plate? It is!
Restaurant managers must have effective management skills to motivate the different teams to work together effectively and efficiently. They also need to have a good business sense so that they can modify processes and practices to help increase revenue and profit for the establishment. Restaurant managers must also
- be able to remain rational and calm in fast paced and hectic situations;
- have an aptitude for effectively coordinating information and activities between different groups of people; and
- have a genuine passion for delivering excellent customer service.