If you know how important computers are in the day-to-day operation of businesses and organizations across the country, you'll understand why a career in information technology is so promising. Employed in all sectors, IT workers help develop, install, configure, monitor, and maintain computer systems and networks, dealing with both hardware and software issues. Not only do information technology officers ensure computer systems run smoothly, they can also act as a company's liaison with customers and clients, making them invaluable resources for establishing and maintaining positive relationships with customers.
A technical knowledge of computer programs and applications is usually seen as more important than formal training in the field of information technology. Though formal training may not necessarily be needed, IT workers should be able to meet the needs of a client or employer while remaining professional at all times. For those who work directly with customers, an understanding of customer service practices is an important skill. Good problem-solving or troubleshooting skills will put the icing on the cake.