IT Field Technician - Quebec City, QC

Contract term: 12 Months

Scope of Work: Break Fix, H&E, DSS, IMAC, etc.

Define the SLA’s

Service requirement: Be the contact person for any technical requests and problems and will make sure your users are happy thanks to you creatively finding the right solutions.

You will take care of installation and configuration of hardware and software and you will actively work in IT projects (roll-outs, migrations, Hands & Eyes support).

Likewise, you must be able to perform onsite services and cover any kind of onsite assistance related to H/W and S/W incidents or requests, including configuration activities. A possible outcome of an Onsite Service can be an IMACD or a Repair Request.

Ability to deliver Software support for basic application configurations with includes, Windows 7, Windows 8.1, Microsoft Office 2010, Microsoft Office 2013, and Microsoft Office 365.

Technicians must be able to identify defective devices requiring repair.

You’ll analyze and document any occurring system and application errors.

Ability to Lift 60 LBS.

Able to stand on their feet for long periods of time.

Familiarity with Legacy and UEFI Based Products (Win 7 32/64) and (Win 10).

Not limited to the following tasks, employees joining, moving, leaving, Installs, CARs(Computer Asset Refresh), Install PC from managed stock, Configure boxes, software installs, removals of hardware, install peripherals including delivery, profile cleanups (shared asset remove additional profiles off machine).

May provide onsite training to customer support personnel of simple user related information.

Asset Tracking & Knowledge of SLA Objectives a plus.

To accurately record, update and document requests using the Service Now system. Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.

Special Requirements:

MUST be fluent in English and French Canadian

1-2+ years in an Enterprise Environment

Knowledge of HSSE / Workspace Safety

Attention to detail

Ability to follow through with tasks, projects, and troubleshooting with minimal supervision.

To maintain a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.

Must have ability to manage conflicting priorities in a fast paced dynamic environment.

Undertaking other duties not specifically stated which from time to time are necessary without altering the nature or level of responsibility.

Ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone and in writing.

Ability to demonstrate practical troubleshooting and problem analysis techniques.

Ability to attend training courses as identified by Hemmersbach or client for appropriate professional development.

MS Certificate a plus

Language(s): Great English & French Canadian language skills in reading, writing and speech as well as local language.

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