Field Service IT Breakfix Technician

Vodastra Technologies is seeking a Field Service IT Technician to join our team! You will resolve computer-related issues for your clients.

Responsibilities:

• Deskside support utilizing a Desktop level technician on Desktops, Laptops, MS Surface, Apple Mac, Monitors, Apple iPads, Apple iPhones, Samsung Android, Network Switch (Network is Hand & Eyes Desktop skilled technician)

  All work is Monday – Friday excluding Holidays 08:00 to 17:00

  Onsite Hot swap solution proposed with spares onsite

  There will be a Level 2 desk to support the technicians

  All PC’s are covered by OEM warranty

Qualifications:

Please contact Kwasi@214-236-4128 recruit@vodastra.com attention Kwasi if you meet these qualifications.

• Previous experience in IT, customer service, or other related fields.
• Strong troubleshooting and critical thinking skills.
• Printer/copier and laptop/desktop experience, technical training, or equivalent combination of education and technical experience.
• Computer skills including Microsoft Office Products, networking, and internet browsers.
• Knowledge of using diagnostic tools, service aids, and product schematics, to assess and resolve equipment and system failures
• Ability to maintain and complete accurate record keeping and processing of paperwork.
• Must work well independently, as well as follow directions.
• Able to handle more than one responsibility at a time.
• Able to work under deadline pressures.
• Strong communication skills, organizational skills, and time Management.
• Ability to build rapport with clients.
• Positive and professional demeanor

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