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Technical Support Rep - Call Center (Bilingual French Canadian & English)

Location: New Brunswick
Company: KellyConnect
Contract type: Permanent
Hours: Full time

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Our Bilingual Technical Support advisors provide customer service to resolve technology challenges through a series of troubleshooting activities and knowledge-based research in a virtual call center environment. Must reside in the New Brunswick or Ontario Province.

What Your Virtual Work Environment Looks Like

A private workspace with locked door in your permanent residence

Quiet environment free of background noise and interruptions

A secure workspace free from cell phones/video devices

Arrangements for dependent care and other obligations

What You’ll Love About Us

Compensation $16.00

4% Vacation Pay

More family, less traffic

What You’ll Do Every Day

You’ll interact with customers troubleshooting and resolving technology inquiries and challenges like these:

Resolving username and password difficulties

Troubleshooting email issues

Navigating customers through various apps

Data sharing & synchronization troubleshooting

Verifying proper hardware and software configuration and set up

Diagnosing and resolving issues including: internet connectivity, email, application downloads, and more

What We’ll Love About You

Exemplary attendance and punctuality

Eagerness to work a 2nd shift between the hours of 1pm-11pm EST, full-time schedule 38+ hour/week

You want a long-term career with growth

Openness to feedback and willingness to improve

Speedy responses and ability to multitask

Familiarity with iOS and/or MacOS, or comparable technology

Ability to go with the flow

Great communication skills

Fluency in French Canadian & English

You’re at your best when it matters most

What You’ll Need

High School Diploma or GED

18 years or older

Minimum 6 months of customer service, call center, or technical support experience

High speed internet service

Ability to read, write, and speak fluently in French Canadian & English

Why Kelly®?

As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance and opportunities needed to take your career where you may have never imagined.

About Kelly®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best and our employment opportunities span a wide variety of workstyles, skill levels and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

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