Customer Success Manager - NetSuite Advanced Customer Support
The Customer Success Manager (CSM) primary purpose is to drive retention and ongoing value to our mid-market customers by understanding customers' business needs and helping them succeed utilizing Oracle NetSuite's products.
This critical function is responsible for onboarding new customers to Advanced Customer Support (ACS) by engaging the customer executive sponsor and key business stakeholders in the launch, driving ongoing adoption and managing renewals.
The CSM works with the rest of the Oracle NetSuite ACS organization to uncover new ways to make Oracle NetSuite part of the everyday life of our customers.
- Customer Advocate : Be an advocate for your customer and take necessary actions to achieve desired outcomes. Continue to communicate back to the customer what you are doing to stay aligned with current success criteria and next ...