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Express Scripts Canada is actively looking for a motivated Product Care Specialist / Service Desk Analyst. The successful candidate shall possess a strong client-centric focus with a keen eye for problem solving. This candidate must have a willingness to work a flexible schedule to accommodate deadlines, including limited travel with on-call duties as required.
Monitor, investigate, answer and log internal application issues and service requests, with a ‘First Touch Resolution’ mindset
Impart business knowledge to assist and support Express Scripts Canada’s internal customers on day-to-day system issues
Maintain incident management ticket queues and adhere to SLA’s by setting priorities and resolving technical issues
Work with internal service providers to identify and resolve system-related issues
Triage end user support issues and actively work with other teams within...