A Sr. ServiceNow Technical Consultant provides guidance to our customers related to the processes they are attempting to model and automate in ServiceNow and develops those solutions for the customer’s ServiceNow environment.
- Provide ServiceNow development assistance to customers including, but not limited to, form configuration, workflow administration, reporting, data imports, custom scripting and third-party software integrations
- Coordinate with the Crossfuze Engagement Manager or Customer to understand business requirements and rationale behind changes to existing functionality as well as new functionality to be deployed
- Translate business needs into technical requirements
- Configure and customize new applications and modules
- Implement new functionality for customers while using ServiceNow best practices
- Assist in troubleshooting ServiceNow upgrades, patching, and release management
- Lead technical ...