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Incident Management/Change Management Coordinator - Express Scripts Canada

Location:
Mississauga
Company:
Cigna

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The Coordinator is responsible for coordinating the change control process including review of changes ensuring accuracy, completeness and compliance, the facilitation of Change Advisory Board (CAB) meetings, communication, reporting and conducting/reporting Production Defect Review (PDR) for all failed changes. The role is responsible for Product Care functions such as the maintenance and execution of Standard Operating Procedures (SOPs), Accumulator Consolidation Processes (ACCUMs) and investigations. The role is also responsible for the completion of Sanity/Validation Testing during production changes and disaster recovery validation testing during recovery exercises or actual crisis events. Another area of responsibility is performing the incident management processes which will require this role to be on-call.

The successful candidate must be a self-starter, be able to think outside the box, challenge the current process to make them better, and not afraid of ...