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The Account Manager in Customer Services is responsible for core service delivery, including daily account activity and management of operational needs to ensure eligibility, claims, implementations, participant materials, report requests, and general inquiries for complex clients are handled in a professional manner to assigned clients.
The primary focus for the position is:
Executing client-specific operational deliverables,
Monitoring contractual and service trends,
Managing and nurturing the client relationship,
Providing proactive service-related consultation, and
Owning issue resolution
The Account Manager is the day-to-day client contact for the client and is accountable for all operational deliverables. The primary measure of the Account Manager’s performance is by way of client satisfaction and client retention results. This position assists in managing client ...