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Fredtericton - Customer Service Representative

Location: Lower St. Marys
Company: Rubicon HR Canada

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***All applicants, please note this job is to apply online only. No phone calls or in-person applications will be accepted. Please do not call Rubicon or The Client unless a phone number is provided in the ad. Thank you.***

Rubicon HR Canada is accepting resumes for Customer Service Representatives in the Sales industry.

Details:

  • Establish and maintain strong positive customer relationships in a high volume of customer emails and calls.
  • Process customer purchase orders in a timely and effective manner
  • Manage customer orders from order entry to delivery
  • Proactively manage backorders and orders on hold by following up with customers with status updates
  • Support the sales team with customer updates, reliable & accurate order entry, maintaining & growing the existing customer base
  • Handle Return Authorization requests and assist with warranty and repair issues
  • Assist and process customer delivery discrepancies, and credit and debit requests
  • Ensure through team efforts that call quality, productivity, and department’s order metrics are achieved
  • Communicate with account base in respect to order concerns, existing promotions, and all other customer inquiries
  • Supporting the team with ad hoc tasks as they arise. We work as a team and everyone helps out.

***All applicants, please note this job is to apply online only. No phone calls or in-person applications will be accepted. Please do not call Rubicon or The Client unless a phone number is provided in the ad. Thank you.***

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