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Client Services Coordinator

Location: Edmonton
Company: Avison Young
Hours: Full time

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Our small Canadian-born business was founded in 1978 and has become a global organisation that now spans 120 locations across 20 countries. Our expansion has been rapid, but what matters most is the common belief that drives all 5,000 of our people to be a different type of real estate organisation. We believe that the places in which we live, work and play have the power to make us happier and healthier, and we are united by a shared sense of purpose, to have a positive impact on people’s lives. In short, we are a global commercial real estate advisory firm with a simple aim: for real estate to play a leading role in creating vibrant buildings, cities and places that deliver long-lasting social value and economic impact.


Reporting to the Principals of the Office Leasing division (and/or other designated person), this role includes daily real estate administrative support in a fast-paced environment. As a Client Services Coordinator (“CSC”), you will provide sales, marketing, and research support, along with general office administration to our agents and clients. Your responsibilities will be an exciting mix of presentation support, listing and offer preparation, client reporting, conducting market research, transaction administration, as well as coordinating property marketing (working alongside our marketing team).

This role is suited for someone who is passionate about real estate with a preference to have a successful real estate career in an administrative capacity.


The key responsibilities of the Client Services Coordinator include, but are not limited to, the following:

ADMINISTRATION:

  • Preparation, control, and maintenance of legal documents (letters of intent, offers, proposals, commission agreements, listing agreements, amendments, waivers, extensions) throughout the deal and due diligence process
  • Maintain and review property listings and manage expiry dates and prepare required documentation
  • Maintain records of correspondence for property listings with agents and update client reporting as required
  • Coordinate deal processing with agents and accounting department
  • Schedule meetings, appointments, property tours and travel plans
  • Proofread copy for spelling, grammar and overall layout changes; responsible for accuracy and clarity of final copy
  • Provide administrative support for internal and external correspondence
  • Work closely with agents on various initiatives and special projects

MARKETING:

  • Organize, create, prepare and produce customized marketing materials as well as client-specific packages, presentations, and proposals
  • Assist with preparation, coordination and assembly of marketing materials for property listings, including brochures, invitations, signage, and announcements, while maintaining the Avison Young brand throughout all projects
  • Update listings on Avison Young website and other locations as required

RESEARCH:

  • Coordinate property availability reports
  • Conduct market information research through various sources including CRM and third-party databases
  • Update CRM database with current market and client information

To perform this job successfully, an individual must be able to perform each essential task at an above average level. The requirements listed below are representative of the knowledge, skill and ability required.

  • The ideal candidate will have a minimum of three years experience in the commercial real estate industry or a comparable administrative role relevant to commercial real estate
  • Advanced knowledge and efficient use of business suite computer programs including Word, Excel, PowerPoint, Outlook and Adobe Creative Suite (InDesign, Photoshop, Illustrator and Acrobat)
  • Possess characteristic traits of independent thinking, self-starting initiative while working well in a team-oriented environment
  • Must be able to handle flexibility in task management while having a keen eye for detail
  • Ability to create, analyze and interpret general business documentation
  • Ability to write reports, business correspondence and format presentations
  • Excellent verbal and written communication skills
  • Advanced proofreading and editing skills
  • Ability to multi-task, utilize effective time management skills and be able to recognize and respond to time sensitive issues and tasks
  • Ability to work efficiently under pressure with multiple timelines and limited direction/supervision
  • Ability to maintain discretion regarding personnel and industry-related matters
  • A valid drivers license is required

A positive attitude is essential as we strive to maintain and protect our culture by hiring only those that enhance our current compliment of long-term employees and bring value to our team.


Avison Young practices as an equal opportunity employer in all services locations around the world. We are committed to building and maintaining a workforce diverse in experience, skills and knowledge with uniformity in service excellence, commitment and integrity.

The firm maintains a strict policy to ensure employment opportunities are equal and do not discriminate based on race, color, religion, creed, age, sex, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, protected veteran or military service status, or any other elements protected by law.

For those requiring assistance with disabilities, information relating to the need for accommodation and accommodation measures will be addressed confidentially.

Avison Young is committed to employing the best talent with the most fair and equitable recruitment practices. Apply with us TODAY!

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