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Canada - Mgr, Client Retail

Location: Canada
Company: Acosta Sales & Marketing
Contract type: Permanent
Hours: Full time

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The Retail Business Manager will be responsible for all aspects of day to day client management and operations while growing the client relationship and driving sales.

Focusing on:

  • Managing a portfolio of approximately ten clients to grow their sales through excellent in-store execution while driving profitable growth for Acosta
  • Driving distribution and product availability on behalf of top brands in all major grocery, mass, drug and convenience stores across Canada
  • Collaborating between cross-functional teams including headquarter sales, retail field representatives and managers, as well as internal operations to build retail strategy for increasing sales while delivering on key performance indicators
  • Revenue growth & margin delivery
  • Client satisfaction and retention
  • Expanding services /solutions utilized by client
  • Effective program communication of in-store activities and priorities to a team of over 300 field representatives across Canada
  • Facilitation of brand specific training to District Managers and National Field Execution team
  • Development of field tools and call reports to collect meaningful field information for our clients
  • Analysis of impact of programs to measure, learn and evolve services

The incumbent(s) in this position should exhibit the following ACOSTA values:
People Minded – Must show dignity and respect to all people
Integrity – Must exemplify the highest degree of ethical behavior
Results Oriented – Must show passion, pride and commitment to succeed
Trust – Must be honest, sincere and confident
Teamwork – Must build trusting relationships
Innovation – Must progress through a combination of creativity, common sense and vision
Balance – Must maintain an optimistic attitude and keep perspective on what is important in life

Essential Functions of this Position (list in order of most important to least important):

  • Drive revenue growth with existing client and secure new opportunities – focus on increasing sales and growing margin by maximizing all revenue opportunities.
  • Identify and drive key initiatives that deliver mutually beneficial results for Acosta and our clients.
  • Respond to and resolve issues in a timely way, balancing customer satisfaction, quality, and relevance.
  • Outline data reporting requirements analyze business results, report on key insights.
  • Partner with the Acosta field and internal operations leaders to develop the client strategic plan and communicate as necessary to accomplish client objectives.
  • Participate in or lead new business development activities as required.
  • Manage program communication to field management team and merchandisers.
  • Monitor and communicate to stakeholders any new product introductions, merchandising changes, training initiatives and special event needs from the client to the field team.
  • Seek out and share best practices.
  • Other duties as assigned.


  • Bachelor’s Degree in Business, Marketing or related fields
  • Five or more years of account management or operation/management experience in a retail merchandising environment &/or any similar combination of education & experience.
  • Excellent relationship building skills; proven success in relationship building and management.
  • Interact with all key client contacts to understand expectations, upcoming initiatives/product launches, and in-store execution needs.
  • Outstanding organizational skills, attention to detail, and prioritization of tasks.
  • Experience developing, tracking, and monitoring cross-functional processes (Requiring a proficiency in Excel).
  • Experience in anticipating client needs and developing solutions.
  • Experience in the grocery retail is preferred – not mandatory.
  • Experience in product distribution, planograms, and merchandising is an asset (Grocery, Walmart, Drug and Convenience channels).

Knowledge, Skill and Ability:

  • Ability to build relationships with all key stakeholders (e.g. Clients, Sales Team, Merchandising, Operations, HR, Finance, etc.)
  • Knowledge and ability to work with the finance contact to ensure all invoicing is accurate and timely.
  • Ability to produce quality field execution and regularly connect with our client, leading monthly and quarterly business reviews and business planning meetings, as applicable.
  • Ability to manage client expectations and help to make all plans operational at the store level.
  • Great analytical skills – strong attention to detail with proficiency in Excel required.
  • Strong verbal communication and presentation skills while able to drive for results.
  • Persuasive selling and ability to influence skills.
  • Assertive, creative team player with a sense of urgency required

Acosta Sales & Marketing is an Equal Opportunity Employer

By submitting your application you agree with and accept the Acosta Privacy Statement and Terms of Conditions.



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