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Customer Service Representative I - Health Assistance

Location: Saint-François-d'Orleans
Company: Global Excel Management
Contract type: Permanent
Hours: Full time

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Are you a people person with a knack for providing excellent customer service? Are you interested in working in a multilingual and friendly environment that encourages personal and professional development? We would love to meet you!

As a Customer Service Representative, you’ll be providing pertinent information to the customer on the products and services administered by the company as well as coordinating follow-up actions, all the while ensuring a superior level of customer service.

What does your typical shift look like?

  • Providing assistance to customers, clients and providers from around the world;
  • Act as a resource person for the patient, family members;
  • Act as a resource person to medical facilities for policy benefits and coverage information;
  • Responsible for pre-approving medical tests;
  • Recording the interactions and transactions in the claims system.

What skills and training do you need?

  • Excellent verbal and written communications skills in English/French or English/Spanish;
  • A college diploma (or equivalent) combined with experience in customer service;
  • Work experience in customer service;
  • Proficiency in the Microsoft suite of products;
  • Ability to work efficiently with people in a fast-paced, team-based environment;
  • Have good problem-solving skills;
  • Available days, evenings and weekends;
  • Show empathy, understanding, patience and attention to detail, while being professional and resourceful.

  • Global Excel offers more than a position;
  • We offer a professional future with a competitive compensation including base salary, performance bonus and benefits;
  • Please reach out to your local HR department if you would like to know more about benefits offered in your site.

To get a taste of the Global Excel life and for more information on our company, visit our Facebook page and website:

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