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Housing & Community Development Worker (2021-492-HHS)

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Location: The Danforth
Company: WoodGreen Community Services

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Employment Type:

Full-Time, Bargaining Unit, 2 Vacancies

Work Hours:

35 hours/week, May require some evenings


External Rate: G7 - $49,741

Internal Rate: G8 - $50,756

Application Deadline:

Open until filled

Program Overview – Housing East Team, Housing & Homelessness Services

The Housing & Homelessness Services Unit’s primary goal is to help street involved people and/or those with low income to find and maintain appropriate housing and work within an eviction prevention model. The philosophy of this work is in keeping with WoodGreen’s commitment to community building and development, anti-discrimination and harm reduction.

What You Will Do

Property Management Responsibilities:

  • Responsible for RGI administration for all tenants, including annual income reviews and required notifications and/or RGI calculations throughout the year.
  • Responsible for intake management, including background checks, generating leases, facilitation of intake and orienting new residents to policies and procedures.
  • Responsible for the collection of rents from tenants and establishing payment schedules to manage any arrears and responsible for follow up LTB Notices as required.
  • Responsible for working in collaboration with building services staff to ensure units and building facilities are maintained and in good repair.
  • Educate tenants about basic and preventative maintenance issues, and their responsibilities in maintaining their apartment as per signed tenancy/occupancy agreement.

Housing Administration & Tenant Relations Responsibilities:

  • Conduct assessments and assist tenants in identifying any issues, problem areas, and relevant needs within their housing community and facilitate problem resolution to address issues.
  • Facilitate, support, and encourage engagement of tenants in the ongoing management of their building and participation in tenant community.
  • Provide tenants with access to necessary information that impacts their housing, including their rights and responsibilities.
  • Facilitate tenants’ participation to develop community standards, to resolve conflicts, and to mediate grievances.
  • Work with tenants to develop community policies, structures, and forums to address issues.
  • Provide remedial support and access to resources and referrals for residents managing situational and/or ongoing inter/intra personal concerns.
  • Develop Community Building programs to engage residents, to encourage social interaction and inclusivity, and to support empowerment and self-sufficiency.
  • Intervene in crisis/conflict situations and mediate disputes between residents as it pertains to their tenancy.
  • Work with tenants through issues that impact security of housing.
  • Identify and address barriers to tenants maintaining their tenancy.
  • Work from an eviction prevention model to support tenant to maintain housing through regular follow up, case conference meetings, and liaising pertinent supports to tenant.
  • Monitor and review tenant needs and issues and communicate the information to the Manager.
  • Act as a service broker, a mediator, and a link with other agencies to support tenant keeping their housing.

General Responsibilities:

  • Carry out administrative procedures and maintain appropriate records.
  • Uphold confidentiality policies regarding tenant information and financial matters.
  • Prepare reports and updates as required.
  • Ensure the anti-racism objectives and community development principles of the organization are achieved within the program.

What You Bring to the Team

  • BSW or related undergraduate degree.
  • Minimum 2-3 years direct experience in social services with supporting individuals who have history of street involvement and/or individuals with low income.
  • Excellent understanding of the Residential Tenancies Act, the Housing Services Act, Ontario Human Rights Code, and Accessibility for Ontarians with Disabilities Act.
  • Previous property management experience including lease administration, rent collection, and unit turnover management.

What Will Set You Apart

  • Demonstrated knowledge, understanding, and experience with working with women who may have experienced violence, addictions, abuse and/or homelessness.
  • Knowledge of issues faced by newcomers to Canada.
  • Demonstrated knowledge of client centered, feminist, and anti-oppressive frame works.
  • Demonstrated experience in crisis response and intervention, de-escalation, advocacy and negotiation skills.
  • Strong knowledge of community resources to support low-income individuals, individuals with a history of mental health or addictions, and individuals with history of trauma.
  • Demonstrated cultural competency with ability to communicate clearly with individuals from diverse ethno-cultural backgrounds and levels of abilities.
  • Ability to work collaboratively and individually, to multi-task, organize, and prioritize efficiently.
  • Strong interview, assessment, analytical and problem-solving skills.
  • Excellent verbal and written communication skills.

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