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Customer Service Representative

Location: Cornwall
Company: Axalta Coating Systems
Contract type: Permanent

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Provides a variety of customer service, support, and technical guidance to internal and external customers. Responsibilities may include solving problems, researching complex information, and building customer relationships.

  • Receives complex customer needs via incoming mail, telephone, and/or electronic contact regarding the organization’s products and/or services, enters and adjusts orders, resolves questions and complaints within span of control.
  • Responds to a wide scope of inquiries and/or complaints regarding the organization’s products and/or services, contract requirements, pricing, delivery dates, adjustments to bills/orders, and other account management questions.
  • Assists with reviewing and coordinating customer service activities pertaining to shipping, plant schedules, inventory levels, and sales activities by reviewing reports, orders, shipments, and other information as required or directed by management.
  • Develops and reviews correspondence and documentation as appropriate regarding interaction with customers and responds to questions and concerns.
  • Educates and informs customers of current or new product lines that may satisfy customer needs and assists with selling additional products.
  • Builds customer relationships and serves as a liaison between sales personnel and customers to clarify orders and facilitate recurring or new orders.
  • Performs other duties as assigned.


  • College degree preferred.
  • Five years of customer service experience.
  • Bilingual French and English
  • Minimum 6 months SAP experience which includes - placing orders, creating deliverables and invoicing
  • Providing excellent customer service
  • Excellent time management and organizational skills
  • Resolving customer problems and concerns
  • Developing correspondence and communications
  • Must be able to work well with other departments
  • Applying department policies and procedures to difficult situations.
  • PC skills; Microsoft Office applications (Word, Excel, PowerPoint, Outlook); and other applications as
  • required.
  • Excellent oral and written communication skills with the ability to communicate with all levels of the organization.

Axalta Coating Systems Ltd. ("Axalta," or the "Company"), is a leading global manufacturer, marketer and distributor of high-performance coatings systems. With over a 150-year heritage in the coatings industry, Axalta is known for manufacturing high-quality products with well-recognized brands supported by market-leading technology and customer service.

Over the course of the Company's history, Axalta has remained at the forefront of the industry by continually developing innovative coatings technologies designed to enhance the performance and appearance of customers' products, while improving the customer's productivity and profitability. Axalta's diverse global footprint of 50 manufacturing facilities, four technology centers, 47 customer training centers and more than 14,000 team members allows the Company to meet the needs of customers in over 130 countries. Axalta serves its customer base through an extensive sales force and technical support organization, as well as through approximately 4,000 independent, locally-based distributors. The Company's scale and strong local presence are critical to its success, allowing leverage of the technology portfolio and customer relationships globally while meeting customer demands locally.

Axalta operates its business in two operating segments: Performance Coatings and Transportation Coatings, serving four end markets, including: Refinish, Industrial, Light Vehicle and Commercial Vehicle, across the following four regions: North America, EMEA, Latin America and Asia-Pacific.

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