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Assistant Property Manager

Location: Chinatown
Company: Avison Young
Hours: Full time

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About You:
You are a high achiever looking to thrive in a fast-paced environment. You take pride in your own work but are comfortable collaborating with a team of highly motivated individuals. You can communicate clearly and concisely with teammates and clients, and you enjoy strong company culture and camaraderie. You can navigate multiple corporate functions, including global lines of service and corporate centers of excellence. You possess strong interpersonal skills and are willing to take on diverse tasks to achieve the team’s common goal. You value personal and professional growth and are ready to take the next step in advancing your career.

If this sounds like you, well, then you will love the culture at Avison Young!

About Us:
Avison Young is a global commercial real estate brokerage and advisory firm, offering transaction, management, financial and consulting services. We’ve designed our corporate structure to best serve our clients by enhancing collaboration across our organization.

Real estate can have an enormous positive impact on people’s lives – and we’re in the business of making spaces and places work better for people. Our purpose is to create real economic, social and environmental value as a global real estate advisor, powered by people.

We care about each other and we have each other’s backs. This makes AY a great place to be a client, and a great place to work. We support the whole person and their complete wellness – economic, mental and physical – because what’s best for our business comes from our people bringing their whole selves to work.

Of course we love it here, but outsiders think we’re pretty great too: Avison Young was awarded the prestigious America’s Best Midsize Employers for 2022, presented by Forbes and Statista, Inc. We’re proud to be regularly recognized for our team, services and culture and our team members enjoy comprehensive compensation and benefit programs. Through our customized work options, we give our people the flexibility to create a work environment that puts their overall well-being first. After all, we are powered by people.

Avison Young Real Estate Management Services, LP. has an immediate opening for an Assistant Property Manager with expertise in the management of a mixed-use portfolio. This position oversees a portfolio of retail, office and industrial properties.
As the successful candidate for this position, you will develop and maintain an environment that recognizes the ultimate importance of the tenant, as well as your team in providing exceptional service levels to clients and strategic partners.

The Assistant Property Manager reports to the Property Manager. The Assistant Property Manager provides the Property Manager with administrative and building operations support, as directed. The Assistant Property Manager is responsible for keeping the Property Manager Informed at all times, seeking guidance and direction as appropriate.

Basic requirements and key functional responsibilities of the Assistant Property Manager include, but are not limited to the following:

  • Possess a strong understanding of property accounting and the ability to interpret financial data.
  • Being detail-oriented; have the ability to work under pressure and deliver timely and accurate results.
  • Excellent customer and tenant service orientation.
  • Ensuring that our tenants are 100% satisfied with our services is one of the key priorities, so having strong relationship building and problem-solving skills is a must.
  • Assist with the implementation of new programs, and ensuring policies and procedures are followed.
  • Proficiency in Microsoft Office and other property management applications such as Yardi, Angus and ProCore.
  • Proven organizational and multi-tasking skills, combined with strong communication skills both written, and oral are keys to success.
  • Self-motivated, professional and flexible with the ability to work both independently and collaboratively in a team environment.
  • Responsible for ensuring that assets are presented and operated according to the best possible standards alongside the Property Manager & Director, Property Management.
  • To achieve success, Assistant Property Manager should not only be focused on the day-to-day operations of the property but on the long-term potential and profitability of the property.
  • A passion for property management is essential as the Property Manager & Director, Property Management will turn to the Assistant Property Manager for support and ideas on how to best operate properties and manage complex situations.
  • Essential Functions and Responsibilities

    • Primary Functions and Responsibilities:
      • Work with Operations and Property Management on the day-to-day operations of the assets, ensuring custodial, life-safety, engineering, site services, and general maintenance, are implemented and carried out in a manner consistent with Avison Young policies and client directives.
      • Assist with the maintenance of the computerized Preventative Maintenance Program (Angus AnyWhere) and monitor, dispatch and follow-up on tenant requests, preparation of monthly chargeback reporting.
      • Complete physical inspections and reporting of interior and exterior property; correct deficiencies immediately or report to the Property Manager & Director, Property Management for appropriate action and follow-up.
      • Assist building operations as requested; ensure optimum operation of the Building Energy/Automation Management system working in conjunction with the Property Manager & Director, Property Management and 3rd party energy management consultant.
    • Administration:
      • Assist in preparation and distribution of tenant communication in line with client and AY.
      • Maintain up-to-date contact lists.
      • Co-ordinate and supervise all contracts, including periodic reviews of all service contracts (ie: maintain up-to-date contract log, assist with tendering, verify invoices match contract pricing and PO’s).
      • Assist Property Administrator with AR collections.
      • Ensure that all site-specific documentation and financial reports are completed accurately and on time, (as applicable).
      • Assist in preparation and submission of industry awards (BOMA, LEED, etc.).
    • Tenant Relations:
      • Respond positively and promptly to requests from tenants and occupants. Oversee the implementation of ongoing contract programs to constantly assess tenant and occupant needs and to ensure problems are being solved promptly to the mutual benefit of the tenant, client, and the properties in accordance with contract scope and Service Level Agreements (SLA’s).
      • Collect, analyze and report statistical data as may be required to provide accurate and current assessment of management objectives (KPI – response times and deliverables).
    • Compliance:
      • Monitor and ensure the property is environmentally compliant with environmental legislation, codes and corporate best practices.
      • Monitor and ensure that tenants and vendors comply with insurance requirements and coordinate all claims, as required.
    • Planning:
      • Assist as needed in the development and preparation of a variety of budgets, financial reports (monthly and quarterly), contracts, expenditures and purchase orders related to the facilities.
      • Assist in preparation and publication of the annual budget, reforecasts and business plans.
      • Assist in the development of capital budgets for the property. This includes contributions towards a ten-year plan of maintenance, facility improvement, and cost reduction initiatives.
      • Research and report on various equipment and systems for purchase or upgrade.
    • Relationship Building:
      • Thoroughly familiar with the management contract and all requirements contained therein.
      • Facilitate and coordinate on-going, open communication with tenants by attending various meetings as required; understand, assess and address tenant operational concerns in order to ensure their needs are being met and the organizations assets are maintained appropriately.
    • Other Duties:
      • Assists with such other administrative, management, property and client related duties as assigned.

  • University degree or post-secondary education and RECA license to trade in real estate as a property manager in the Province of Alberta, in addition to industry experience
  • Communication Proficiency (oral and written)
  • Ability to multitask, thrives in a fast-paced environment and stay organized
  • Has a sense of urgency
  • Detail Oriented
  • Self-starter and takes initiative
  • Technical Proficiency (MS Office, ProCore, Yardi)
  • Teamwork Orientation
  • Relationship Management
  • Financial Management

Avison Young practices as an equal opportunity employer in all services locations around the world. We are committed to building and maintaining a workforce diverse in experience, skills and knowledge with uniformity in service excellence, commitment and integrity.

The firm maintains a strict policy to ensure employment opportunities are equal and do not discriminate based on race, color, religion, creed, age, sex, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, protected veteran or military service status, or any other elements protected by law.

For those requiring assistance with disabilities, information relating to the need for accommodation and accommodation measures will be addressed confidentially.

Avison Young is committed to employing the best talent with the most fair and equitable recruitment practices. Apply with us TODAY!

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