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Customer Service Representative

Location: Pictou region
Company: Advocate

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CUSTOMER SERVICE REPRESENTATIVE,CIRCULATION DEPARTMENTFull Time, SeasonalMetro Guide Publishing, a division of Advocate Printing & Publishing is searching for an individual who thrives in a solution-oriented environment where the goal is to make a positive impact on people's day.We are looking for a Customer Service Representative to join our dynamic Circulation Team from July to January. The successful candidate will meet the needs of customers while maintaining and enhancing indispensable customer service in a fast-paced environment.Based in our Pictou office, the Customer Service Representative is an integral part of our circulation department. The department manages the communication and distribution to our valued readers and subscribers of publications, such as Saltscapes, East Coast Living, Unravel, At Home on the North Shore, Maine Magazine, and Maine Home+Design.About the position:The circulation team is an integral part of the Metro Guide team and an important piece in delivering excellent customer care to our valued readers. In addition to a smiling face and positive attitude, duties required for this position are as follows: Deliver excellent customer care while processing orders and payment via phone and email Resolve customer complaints, manage database records, and draft status reports on customer service issues Maintain positive customer relationships by handling questions and concerns with understanding and professionalism Ability to multitask using internal platforms, while continuing meaningful conversations with customers Run reports and data queries, to aid measurement of each publication's total circulation Update and document interactions via circulation software database to improve the customer experience Reconcile daily receipts Other general duties as requiredThe successful candidate will possess: Experience as a Customer Care Representative in a call center environment Analytical, solution-oriented individual with excellent written and verbal communication skills Superb customer service skills and a positive attitude Strong attention to detail Ability to work independently as well as part of a team Skilled in Microsoft Suite Aptitude for data software and willingness to learn new programs Experience with Microsoft Excel, Access and/or Quickfill an asset Certificate or degree in Information Technology an assetSend your resume in confidence to: careers@advocateprinting.com All applications will be gratefully accepted however, only those being considered will be contacted.

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